At Tours and Travels, we understand that plans can change. Our Cancellation and Refunds Policy is designed to provide you with clear guidelines regarding cancellations, refunds, and rescheduling for our tours and hikes. Please read this policy carefully before booking any of our services.
1. Booking Cancellation
1.1 Cancellation Deadline: To cancel a booking, you must notify Tours and Travels in writing or through our booking management system at least 96 hours before the scheduled tour or hike departure time. The cancellation deadline may vary depending on the specific tour or hike you’ve booked.
1.2 Cancellation Fees: Cancellation fees may apply based on the time of cancellation and the type of tour or hike. These fees help cover administrative and operational costs. Please refer to your booking confirmation for specific cancellation fee details.
2. Refunds
2.1 Refund Eligibility: Eligibility for a refund is subject to the terms and conditions of the specific tour or hike you’ve booked. Some tours and hikes may be non-refundable, while others may offer partial or full refunds.
2.2 Refund Process: If you are eligible for a refund, Tours and Travels will process the refund within 24 hours of receiving your cancellation request. Refunds will be issued using the same payment method used for the original booking.
2.3 No-Shows: If you do not show up for a booked tour or hike without prior notice (a “no-show”), you will not be eligible for a refund.
3. Tour or Hike Modifications
3.1 Tour Cancellation by Tours and Travels: In rare cases, Tours and Travels may need to cancel a tour or hike due to unforeseen circumstances such as extreme weather conditions or safety concerns. In such cases, we will offer you the option to reschedule your booking or receive a full refund.
3.2 Tour Rescheduling: If you need to reschedule a tour or hike, please contact us as soon as possible. We will make every effort to accommodate your request, subject to availability.
4. Exceptions
4.1 Force Majeure: Tours and Travels is not responsible for cancellations or modifications due to events beyond our control, including but not limited to natural disasters, strikes, or government-imposed restrictions. In such cases, our refund policy may not apply, and we will work with you to find suitable alternatives.
5. Contact Us
5.1 Questions: If you have any questions or require clarification regarding our Cancellation and Refunds Policy, please contact our customer support team at our contact image.